Gopal Shah
Australian Citizen | 15+ Years in DXP/CMS | 30 Months with Optimizely
📌 Deep Episerver/Optimizely Experience
30 Months
Managing services across APAC
128 Sites Live
in 6 months for Primary Health
Rescued Migration
for Cancer Council in 30 days
MLA Recovered
into a satisfied account
⚡ 15 Years of DXP Expertise
Delivered 100% uptime for Woolworths Rewards (6 months)
Led enterprise cloud migrations (Azure, AWS, GCP)
Measurable performance + reliability improvements
📈 Results That Matter
Converted 3+ high-risk accounts into loyal customers
Trained 10+ client teams on Episerver + Azure
Boosted upsells & cross-sells via maturity assessments
✅ Role Alignment Matrix
Lead onboarding & delivery
128+ Optimizely site launches, complex migrations
Discovery & workshops
APAC client sessions & trainings
Cross-team collaboration
Worked with PMs, architects, strategy teams
High-risk account support
MLA & CCAU transformed into renewals
Promote adoption & value
Upsell enablement through feature–business mapping
🌟 Differentiators I Bring
Insider Advantage: Former Optimizely employee & partner-facing leader
White-Glove Philosophy: Retain & grow toughest accounts
Composable Mindset: Monolithic → headless architecture
AI & Observability Edge: Dynatrace, New Relic, Splunk, AI diagnostics