Core Competencies
My expertise is balanced across technical leadership, strategic planning, and operational management, enabling me to drive innovation and deliver robust technology solutions.
Proven Track Record of Impact
100%
Uptime for 6 Months
Maintained flawless availability for the Everyday Rewards website.
26+
Engineers Led
Directed high-performing teams toward business objectives.
40+
Major Changes
Deployed overnight with zero downtime for a major program launch.
95%
Fraud Issues Resolved
Eliminated platform fraud issues through structured analysis.
Career Journey
Domain Operation Manager
WooliesX (Woolworths Group)
Apr 2025 - Present
Leading operations for Loyalty, Insurance, and Mobile domains. Driving AIOps strategy and managing teams to maintain platform stability and performance.
Reliability Operation Manager
WooliesX (Woolworths Group)
Mar 2023 - Mar 2025
Served as primary incident commander and managed a team of 24 engineers, ensuring uptime for web and mobile apps for Everyday Insurance.
Reliability Operation Specialist
WooliesX (Woolworths Group)
Oct 2021 - Mar 2023
Provided 24x7 on-call support, managed high-volume deployments, and supported over 15 million B2C customers for Everyday Rewards.
Managed Services Manager, APAC
Optimisely Australia
Sep 2016 - Jan 2019
Led the APAC support team, delivering 99.99% uptime for high-availability web platforms and elevating incident handling protocols.
Alignment with TfNSW Focus Capabilities
My experience directly maps to the core capabilities required for the Senior Technical Manager role, demonstrating my readiness to deliver value from day one.
Technical Toolbox
Cloud & AI/ML
- Azure & GCP Infrastructure
- Microsoft AI Foundry
- Google AI Studio
- AWS Management
Monitoring & Observability
- New Relic & AppInsight
- Dynatrace & Splunk
- PagerDuty & CloudWatch
- End-to-End Architecture
DevOps, ITSM & Delivery
- GitHub Actions & Azure CI/CD
- ServiceNOW & JIRA
- Akamai & Cloudflare
- APIGEE API Management